Terms of service

About Us

This website is operated by Little Ivory (“we”, “us”, “our”). By using our site or placing an order, you agree to these Terms.

Using Our Site

Please use the site lawfully and do not misuse or attempt to interfere with its functions.

Product Information

We do our best to display product colors, materials, and details as accurately as possible. However, actual colors may vary slightly due to device screen settings and lighting.

Pricing & Currency

Prices are displayed in AUD by default, or in NZD (or your local currency) if selected via our currency selector. Stock, pricing, and promotions are subject to change without notice. In the event of an obvious pricing error or inventory discrepancy, we reserve the right to cancel and refund the affected order.

Orders

Once an order is placed, you will receive an automated order confirmation via email. If we need to make changes to your order (e.g., stock availability), we will notify you as soon as possible.

Shipping & Delivery

Delivery timeframes are estimates only. Our standard shipping estimate for both Australia and New Zealand is 10–15 business days from the date your order is placed. Peak seasons, customs delays, or carrier issues may affect final delivery timing.

Returns & Refunds

Returns, refunds, and size exchange procedures are detailed in our Refund Policy. Nothing in these Terms limits or excludes your statutory rights under the Australian Consumer Law (ACL) or the New Zealand Consumer Guarantees Act (CGA).

Limitation of Liability

We are not liable for indirect or consequential losses. If any issue arises with your purchase, we will work with you to resolve it in accordance with applicable consumer protection laws in Australia and New Zealand.

Governing Law

These Terms are governed by and construed in accordance with the laws of Australia.

Contact Us

For any questions regarding these Terms, please email us at support@littleivorykids.com.