Shipping policy

Where we ship
We ship Australia-wide (metro + regional). If checkout won’t accept your address, email us and we’ll help.

Delivery timeframe (Australia)

Order Processing: Our daily cut-off time is 4:00 PM (AEST). Orders received prior to this time are meticulously prepared and shipped the same business day.

Order Processing Time:1-3 business days.
Shipping Time (Standard): 7-12 business days to the Austrilia.
Total Delivery Time:8-15 business days.

Most orders arrive in 10–15 business days from the day you place your order.

Metro areas are usually faster. During peak periods, it can take a little longer.

Free AU shipping
We offer Free AU Shipping on orders AU$99+ (after discounts).
For orders under AU$99, a flat standard shipping rate of AU$14.95 applies

Tracking
Once your order is on the way, we’ll email you tracking details. You can also use your Track Order page if you have one enabled.

Address checks
Please double-check your address at checkout. If a parcel is returned due to an incorrect address or not collected, we can resend it (extra shipping fees may apply).

Damaged or missing items
If anything arrives damaged or missing, contact us within 7 days of delivery with photos and your order number. We’ll sort it out quickly.

Contact
Email support@littleivorykids.com